Privacy Policy
Last Updated: February 2025
joliravento takes your privacy seriously. We've built our financial trend recognition platform with data protection at its core, and this policy explains how we handle information you share with us. We're based in Australia, so we follow the Privacy Act 1988 and the Australian Privacy Principles. But honestly, we go beyond what's required because we think that's the right thing to do.
Information We Collect
When you use our services, we collect different types of information. Some you give us directly. Other bits come from how you interact with our platform. And yes, some comes from third parties when you connect external financial accounts.
Personal Information You Provide
- Your name, email address, and phone number when you create an account
- Payment details processed through secure third-party providers
- Financial goals and preferences you set within the platform
- Communication history when you contact our support team
- Feedback and survey responses when you choose to share them
Financial Data
This is where things get specific to what we do. We analyze financial trends, which means we need access to certain transaction patterns and account information. We never store your actual bank login credentials. Instead, we use encrypted connections through regulated financial data providers who handle that side of things.
The financial data we process includes transaction histories, account balances, spending categories, and investment holdings. We use this to identify trends and generate insights about your financial patterns.
Automatically Collected Information
- Device information like browser type, operating system, and screen resolution
- IP address and general location data
- Usage patterns including pages visited and features used
- Session duration and interaction timestamps
- Error logs and performance data to improve our service
How We Use Your Information
We're not in the business of selling your data. Our whole model depends on analyzing financial trends to provide you with useful insights. That's it. Everything we do with your information serves that purpose or helps us run the service properly.
| Purpose | Description |
|---|---|
| Trend Analysis | Processing financial data to identify patterns and generate personalized insights |
| Service Delivery | Operating and maintaining your account, processing transactions, and providing support |
| Security | Detecting fraud, preventing unauthorized access, and protecting user accounts |
| Communication | Sending service updates, responding to inquiries, and sharing relevant notifications |
| Improvement | Analyzing usage patterns to enhance features and fix technical issues |
Data Sharing and Third Parties
We work with a handful of trusted partners who help us deliver our service. These aren't random companies – they're carefully selected providers who meet strict security standards and are bound by confidentiality agreements.
Service Providers We Work With
Our infrastructure runs on secure cloud hosting services based in Australia. We use payment processors that comply with PCI DSS standards. For connecting to your financial institutions, we partner with regulated financial data aggregators who specialize in secure bank connections.
We also use analytics tools to understand how people use our platform, but we configure these to respect your privacy. For example, we anonymize IP addresses and disable features that could be used for cross-site tracking.
When We Might Disclose Information
- If required by Australian law or valid legal process
- To protect the rights and safety of joliravento, our users, or the public
- In connection with a business transaction like a merger (after notifying you)
- With your explicit consent for specific purposes
Important: We will never sell your personal information to data brokers, advertisers, or marketing companies. Your financial data is particularly sensitive, and we treat it with extra care.
Your Rights and Controls
Under Australian privacy law, you have several rights regarding your personal information. We've built tools into our platform to make exercising these rights straightforward.
Access and Correction
You can view and update most of your personal information directly through your account settings. For financial data and usage history, we provide export tools that let you download your information in common formats like CSV or JSON.
If you spot something that's incorrect or outdated, you can usually fix it yourself. For data that requires manual review, contact us at info@joliravento.com and we'll sort it out within 30 days.
Data Deletion
You can delete your account at any time through the settings page. When you do this, we remove your personal information and financial data within 90 days. Some information might stick around longer if we're legally required to keep it (like transaction records for tax purposes), but it won't be used for any other purpose.
After deletion, anonymized data might remain in our systems for analytical purposes, but it can't be linked back to you.
Additional Rights
- Object to certain uses of your information
- Request we stop sending marketing communications
- Ask questions about how we process your data
- Lodge a complaint with the Office of the Australian Information Commissioner
- Withdraw consent for optional data processing
Data Security Measures
Security isn't just a checkbox for us. We use industry-standard encryption both when data travels between your device and our servers (TLS 1.3) and when it's stored in our databases (AES-256).
Our team follows strict access controls. Only employees who genuinely need access to certain data for their work can see it. We log all access to sensitive information and review these logs regularly.
What We Do to Protect Your Data
- Regular security audits and penetration testing by independent firms
- Multi-factor authentication requirements for all staff accounts
- Automated monitoring for suspicious activity and potential breaches
- Secure development practices including code reviews and vulnerability scanning
- Incident response procedures ready to activate if something goes wrong
- Regular backups stored in geographically separate locations
No system is completely bulletproof, though. If we ever experience a data breach that affects your information, we'll notify you within 72 hours and tell you exactly what happened and what we're doing about it.
Data Retention
We keep your information only as long as we need it. For active accounts, that means we retain data while you're using the service and for a reasonable period afterward in case you want to reactivate.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account plus 12 months |
| Financial Transaction Data | 7 years (tax compliance requirement) |
| Communication Records | 3 years for quality and dispute resolution |
| Usage Logs | 18 months for security and improvement purposes |
| Marketing Preferences | Until you withdraw consent |
International Data Transfers
We store all data in Australian data centers operated by certified providers. However, some of our service providers (like cloud infrastructure and analytics tools) have systems that might process data outside Australia.
When this happens, we make sure these transfers comply with Australian privacy law. We use standard contractual clauses, verify that providers meet equivalent privacy standards, and ensure data is encrypted during transfer.
Cookies and Tracking
Our website uses cookies – small text files stored on your device. Some are essential for the service to work (like keeping you logged in). Others help us understand how people use the platform so we can make it better.
You can control cookie preferences through your browser settings. Just know that blocking essential cookies might break some functionality. We don't use cookies for cross-site tracking or targeted advertising.
Types of Cookies We Use
- Session cookies that expire when you close your browser
- Authentication cookies to remember you're logged in
- Preference cookies that store your settings
- Analytics cookies to understand usage patterns (anonymized)
- Security cookies to detect potential threats
Changes to This Policy
We'll update this privacy policy from time to time as our service evolves or if privacy laws change. When we make significant changes, we'll notify you via email and display a notice on the platform.
Minor updates (like clarifying existing practices) might not trigger a notification, but we'll always update the "Last Updated" date at the top of this page. We recommend checking back periodically if you're interested in staying current.
Children's Privacy
Our service isn't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent and think your child has created an account, please contact us immediately and we'll delete it.
Questions or Concerns?
If something in this policy isn't clear, or if you want to exercise any of your privacy rights, get in touch with us:
Email: info@joliravento.com
Phone: +61 417 267 801
Mail: 52 McLachlan St, Jerrabomberra ACT 2600, Australia
We aim to respond to all privacy inquiries within 7 business days.